Claims & support
Being there when it matters.
How to make a claim, pay a premium, and what the acquisition means for existing policies.
Existing policyholders
Your Prudential Life Assurance (Lao) policy continues.
Trust Life will continue to service existing policies in accordance with their terms and conditions. There is nothing you need to do. Our existing policyholders remain at the centre of our business.
Making a claim
Three steps. We handle the rest.
01
Tell us
Call +856 21 211 123 or toll-free 1800 212 223, email info@prudential.la, or speak to your adviser.
02
Send the documents
Policy number, ID, and the supporting documents we list for your type of claim. We accept photos by email or in person at our office.
03
We assess and pay
We keep you informed at every step and pay legitimate claims properly — in line with your policy terms.
Questions we hear most
Frequently asked questions
Is my Prudential policy still valid?
Yes. Trust Life will continue to service existing policies in accordance with their terms and conditions. Your cover, your benefits and your premium schedule are unchanged. There is nothing you need to do.
Who owns Trust Life?
Trust Life is supported by PHA Group — an international insurance and financial services specialist operator with operations in Australia and Singapore — together with PTD Energy Solution Company Limited, our Lao strategic partner.
Do I need to sign anything or re-apply?
No. Your policy carries over as it is. If anything ever does require your signature, we will contact you directly — we will never ask for payment details by message or social media.
Where do I pay my premium now?
Through the same channels you use today, plus the new options we are adding. Payment details and partner banks will be confirmed before any change takes effect.
Will my adviser change?
Trust Life is built on the people and market presence already in place. If your adviser does change, you will be told who your new contact is, in writing, in Lao.
Find an adviser near you
Our advisers sit down with you, in Lao, and explain exactly what you are covered for.